Tactical Dispatch for the Telecommunicator-CANCELED

Registrations are closed for this event
Date: Wednesday, April 22, 2020
Registration Deadline: Monday, March 23, 2020
Time: 8:30 AM - 5:00 PM
Instructor Location:
Ogle County Sheriff's Office
202 S 1st St.
Oregon, IL
Instructor: Mark Swiderski, National Emergency Numbers Assoc. (NENA) certified Instructor

Members' Fee: $275
Sworn Non-Members' Fee: $0
Non-Members' Fee: $275


All registrations are received on the NENA website    - Tuition- $275

Class Date:   April 22, 2020                                         

Start time: 8:30 AM 


Course Description: In today’s communication centers, the need for Tactical Dispatchers is increasing.  Agencies are sending their 9-1-1 Telecommunicators into field situations to staff communications vehicles for a variety of incidents. In this course, Telecommunicators will be given information on tactics and resources used in the field. This hands-on, interactive workshop will allow participants to learn new methods, discuss changing trends, and practice with exercises and group discussions.


Topics will include: How ICS & NIMS apply to Tactical Dispatching, on scene roles and responsibilities, proper use of common field communication technology, mutual aid for Emergency Communications and continued education & training. 


Course Objectives

• Understand the Federal Government ICS & NIMS structure and the TD role in them

• Learn the proper ICS & NIMS forms and practice using them

• Explore the various on-scene roles and responsibilities

• Review the wide variety of Dispatch equipment and vehicles being used

• Participants will receive direct training and hands on practice of tools and techniques used in Tactical Dispatch


Course Audience:

This course is designed for Telecommunicators who are looking to perform the duties of a tactical dispatcher. It also would be beneficial for Supervisors or Managers who are looking to implement a Tactical Dispatch program at their agency.


Course Prerequisites: None



All registrations are received on the NENA website  

Tuition- $275


Presenter Mark Swiderski

Mark Swiderski, ENP, CPE is the Executive Director at Lake County 911 and has worked in public safety communications for over 15 years. In his current position, Mark runs a consolidated 9-1-1 center in the second-largest county in Indiana, which serves more than 45 police, fire, and EMS agencies, and over 460,000 citizens.

Mark started his career as a 9-1-1 Telecommunicator in Illinois’ Hazel Crest Police Department before moving to the E-COM Dispatch Center in Homewood, IL. Mark's time in Illinois saw him achieve several milestones, including a promotion to supervisor and then to Deputy Director, where he managed a Tactical Dispatch Unit that assisted a multi-jurisdiction SWAT Team. His experience, coupled with CAD/RMS management and project leadership skills, brought him to Lake County 9-1-1 in 2016. He is responsible for overseeing the administration, programs, vision, and strategic plan of Lake County 9-1-1, as well as leading a staff of approximately 140 personnel.

Mark holds a bachelor’s degree in Public Safety Administration, is a NENA Emergency Number Professional (ENP), has completed the NENA Certified Manager Certification Program (CMCP), and holds a number of additional public safety certifications. His ability to combine a true aptitude for public safety with a passion for empowering dispatch professionals through training and personal development has helped drive his leadership at Lake County 9-1-1.